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reciprocity

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We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted, glazes over, or looks elsewhere. Their simple eye movement can quickly break down communications by making us feel ignored, dismissed, or rejected. For some, it may be accidental and unintentional, while for others, avoiding eye contact is on purpose.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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Who are we the most comfortable with? People who are the most like us! The __imilarity-Attraction Hypothesis_ (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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When speakers make eye contact with an audience, they will be perceived as being more prepared, more competent, confident, and trustworthy. Eye contact helps to relax the speaker and reminds them that their audience is made up of separate individuals who perceive things differently. Audience response is clearly seen in the expressions of their eyes.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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There are times when eye contact can move to the dark side and become creepy, hostile, rude, or condescending. When it is overused or made for the wrong reasons, eye contact can make others feel uncomfortable and leave a terrible impression . . . _ obsessive staring_ mocking_ too much intensity _ inappropriate focus_ averting eyes_ obvious contempt _ gawking, ogling _ casting the "evil eye"_ over-watching_ intimidating_ unwelcome looks_ rolling the eyes

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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12 Reasons Why People Avoid Eye Contact1. They do not want to reveal their feelings.2. They are not being honest and truthful.3. It makes them feel vulnerable and exposed.4. They are being rude or indifferent.5. They are ashamed or embarrassed to talk about something.6. They are nervous or lacking confidence.7. It makes them feel very uncomfortable.8. They are arrogant, snobby, and pretentious.9. They are afraid of saying the wrong thing or looking stupid.10. They are shy or introverted.11. They are accessing internal thoughts or emotions to process and contemplate information.12. Or as mentioned before, and important to remember, it may simply be a cultural value or behavior.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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7 Ways to Improve Eye Contact at any Time1. Relax into the moment by smiling.2. Practice making eye contact with people you trust, so that when you are with strangers, it is easier to form a connection.3. When you feel uncomfortable, begin by looking at their mouth or forehead.4. Lean in and show that you are interested and attentive.5. Put a little space between you and the other person.6. Remember that the other person may be feeling just as awkward.7. Don__ give them a blank stare throughout a conversation. Rather, practice gazing down or to the side every few moments so that you appear relaxed.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact