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reciprocity

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Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person__ native language to communicate and connect with comfort. By doing this, you are extending a considerate courtesy to meet them where they are, thus removing barriers and improving engagement.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that "matching and mirroring" another person__ body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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One simple glance can convey to your recipient that you are . . ._ Present_ Interested_ Paying attention_ Being respectful_ Listening_ Confident_ Engaged_ Caring_ Dedicated_ Appreciative_ Empathetic_ Focused_ Supportive_ Trustworthy_ Acknowledging_ ExcitedThis list barely scratches the surface; however, it opens the conversation about how vital your eye contact is for making positive first impressions.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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5 Tips for Mirroring Others1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in your chair. When they cross their legs or fold their arms, you do the same.2. Vocabulary or specific words. Notice their language and the words they choose and use__heir keywords, expressions, expletives, or phrases. 3. Communication style. People receive, process, and deliver information in different ways. Notice whether someone is results driven or relaxed, emotional or pragmatic, talkative or observant. Recognizing their style will enable you to adapt your style to theirs to build rapport and improve communication.4. Vocal style. a. Speech rate__f they are talking fast, you talk fast. If they are talking slowly, you talk slowly. Consider rhythm, pace, and tempo. b. Volume__f they are speaking quietly and softly, match their volume. c. Tone__irror their emotion, tone, and pitch. You can even seek to mirror their grammar and dialect, as long as it is discreet and respectful.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improve customer service and closing ratios. It was not encouraged as a deceptive sales practice to manipulate, but rather a subtle way to make a great first impression and connect on a meaningful level.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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What the devil is 'wordsharing'? Does the word for 'speak' mean 'listen' just as well? If I said, 'Listen to me!' you might talk, instead.""What use is the one without the other? It took me a long time to see this distinction in Valan speech."Spinel thought over the list of 'share forms': learnsharing, worksharing, lovesharing. "Do you say 'hitsharing,' too? If I hit a rock with a chisel, does the rock hit me?""I would think so. Don't you feel it in your arm?"He frowned and sought a better example; it was so obvious, it was impossible to explain. "I've got it: if Beryl bears a child, does the child bear Beryl? That's ridiculous.""A mother is born when her child comes.""Or if I swim in the sea, does the sea swim in me?""Does it not?"Helplessly he thought, She can't be that crazy. "Please, you do know the difference, don't you?""Of course. What does it matter?