management

If you don't appreciate your customers, someone else will.

EWI: Emailing While Intoxicated

People act in ways to maximize their self-interest within a company, so create incentives that align employee's objectives with the organization's mission statement. Reward compliance with core values as much as profitability, especially in the face of competitive pressures.

Ones best success comes after their greatest disappointments.

life is a continuous exercise is creative problem solving

If you don't know the answer to a question, don't guess, don't speculate, don't hypothesize, don't make a joke it by email, tweet, conference call, or at a press conference...Somehow, eventually, the electronic communication surrounding a situation will be made public and clarify and clarify what actually transpired.

The moment you feel like you need to prove yourself, is the moment you need to be silent and walk away.

Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.

Delegating your accountabilities is abdication

Learning is about seeing things froma a different perspective. My role is to help people improve their vision

In the business world, there is no gray. Either you are black, or you are white-washed.

The goal of management is to remove obstacles.

Instead of freaking out about these constraints, embrace them. Let them guide you. Constraints drive innovation and force focus. Instead of trying to remove them, use them to your advantage.

I don't know, where i am goingBut i know, i am on my wayI don't know, what i am doingBut i know, it is rightI don't know , what i seeBut i know, it is beautifulI don't know, what i hearBut i know, it is sweetI don't know, who i amBut i know, i am nothing

I always have my own opinion before my boss says his.

Keep your handkerchief neat, and then you can be trusted with a bigger clothe. If you can__ manage few minutes, you are likely to waste 24 hours no matter how many times it__ given to you!

Management is like sex - everyone thinks they__e good at it despite limited evidence.

No matter how tiny you look, you can lead huge men if you have what the huge men don't have.