Don't interpret anything too much. This is time waster number 1.
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If you don't appreciate your customers, someone else will.
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If you have time to whine then you have time to find solution.
We each sell alittle piece of happiness. You are elevating someone's spirit in some way, and to do that you have to understand the source of their angst and then you have to frame your product as a solution.
Never open the door to a lesser evil, for other and greater ones invariably slink in after it.
I live in the Managerial Age, in a world of "Admin." The greatest evil is not now done in those sordid "dens of crime" that Dickens loved to paint. It is not done even in concentration camps and labour camps. In those we see its final result. But it is conceived and ordered (moved, seconded, carried, and minuted) in clean, carpeted, warmed and well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voices. Hence, naturally enough, my symbol for Hell is something like the bureaucracy of a police state or the office of a thoroughly nasty business con
Happiness is a good business these days, more you talk crap about happiness the large number of crowd you will gather.