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amazon-author-susan-c-young-msa

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I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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Research has shown that smiling releases endorphins__he happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that change the chemistry of your brain, lifting spirits, and reducing pain. Even when it is hard to smile and you are forcing it, positive changes take place in your physiology.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has become, __eep moving and keep smiling._ She has observed the rapid decline of her friends who haven__. She is striving to stay strong, happy, and vital; her desire to smile is helping her to live a healthier, more satisfying, and longer life.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact