business-advice

Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?

If customers don__ trust you to help them at the beginning of the sales process, they certainly won__ trust you with their money at the end of it.

There Are No Secrets of Success, It Is The Result of Preparation, Hard Work And Learning From Failures...

A bull doesn__ go wrong in predicting an upswing in a falling market. He goes wrong when he predicts a down swing in a rising market.

It__ one thing to have the respect of your peers in the business. Their opinions are not always verbalized but if you are doing the right thing you don__ need validation.

If you don't appreciate your customers, someone else will.

Market rewards you as per your perception.

Rome was not built in a day, but Hiroshima and Nagasaki were destroyed in a day.

Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.

You have no idea how destructive and wasteful your infrastructure is because you don't need to use it the way the workforce does... Drive the forklift, use the database, fill out the form, submit it to HR, and find out how long it takes to get a response. Use your own infrastructure.

Isn__ it obvious to an organization when a promise is becoming less meaningful to consumers? Couldn__ those organizations that did not successfully shift ahead see that consumers were losing interest? Sure, on Monday night everyone__ a professional quarterback and can tell you which of Sunday__ football plays were foolish, or made for the turning point in the game. Hindsight is always twenty-twenty. It__ foresight, seeing the red flags in advance of the risks, that makes the difference on the road to success. And, so before we get to anything else associated with the process of being able to shift ahead, we get to the red flags.

Service standards create the standard of expectation that you and all team members follow when interacting with customers.

In the future, there will be no female leaders. There will just be leaders.

Remember that businesses are made up of humans like you. They aren__ going to be perfect and they will need encouragement, clarification, and correction to deliver their best.

I pick my technology like I picked my husband. It has to complement, not complicate, my life.

The Business of Our Firm is Business"-Donald W. Hudspeth from:"The Business of America is Business"-Calvin Coolidge

If you choose the right vendors, your collective and sincere motives should establish both trust & grace on both sides of the relationship.

All I had done was to improve on their strategy, and it was the beginning of a very important lesson in life - that anytime you find someone more successful than you are, especially when you're both engaged in the same business - you know they're doing something that you aren't.