Ronald A. Heifetz

If you find what you do each day seems to have no link to any higher purpose, you probably want to rethink what you're doing.

What people resist is not change per se, but loss.

Exercising leadership is an expression of your aliveness... But when you cover yourself up, you risk losing something as well. In the struggle to save yourself, you can give up too many of those qualities that are the essence of being alive, like innocence, curiosity, and compassion.

Your inspiration taps hidden reserves of promise that sustain people through times that induce despair. You enable people to envision a future that sustains the best from their past while also holding out new possibilities.

Your behavior reflects your actual purposes.

The activity of interpreting might be understood as listening for the 'song beneath the words.

Knowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves.

Your silence creates a vacuum for others to fill The key is to stay present and keep listening. The silence of holding steady is different from the silence of holding back.