Jon Ronson

A stab had clearly once been made at de-uglifying these public spaces by painting a corridor a jaunty yellow. This was because, it turned out, babies come here to have their brains tested and someone thought the yellow might calm them. But I couldn__ see how. Such was the oppressive ugliness of this building it would have been like sticking a red nose on a cadaver and calling it Ronald McDonald.

We journalists love writing about eccentrics. We hate writing about impenetrable, boring people. It makes us look bad: the duller the interviewee, the duller the prose. If you want to get away with wielding true, malevolent power, be boring.

I kept remembering something Michael Fertik had said to me at the Village Pub in Woodside. 'The biggest lie,' he said, 'is "The Internet is about you." We like to think of ourselves as people who have choice and taste and personalized content. But the Internet isn't about us. It's about the companies that dominate the data flows of the Internet.

There's a societal push for conformity in all ways. There's less tolerance of difference. And so maybe for some people having a label is better. It can confer a sense of hope and direction. (interview with Allen Frances)

I was much crazier than I had imagined. Or maybe it was a bad idea to read DSM-IV when you're not a trained professional. Or maybe the American Psychiatric Association had a crazy desire to label all life a mental disorder.

I think our natural disposition as humans is to plod along until we get old and stop. But with social media, we've created a stage for constant artificial high drama.

Soon after Justine Sacco's shaming, I was talking with a friend, a journalist, who told me he had so many jokes, little observations, potentially risqué thoughts, that he wouldn't dare to post online anymore.'I suddenly feel with social media like I'm tiptoeing around an unpredictable, angry, unbalanced parent who might strike out at any moment,' he said. 'It's horrible.'He didn't want me to name him, he said, in case it sparked something off.We see ourselves as nonconformist, but I think all of this is creating a more conformist, conservative age.'Look!' we're saying. 'WE'RE normal! THIS is the average!'We are defining the boundaries of normality by tearing apart the people outside of it.

The NSA is looking for terrorists. They__e not getting psychosexual pleasure out of their schadenfreude about you.__

[W]e all care deeply about things that seem totally inconsequential to other people. We all carry around with us the flotsam and jetsam of perceived humiliations that actually mean nothing. We are a mass of vulnerabilities, and who knows what will trigger them?

When shamings are delivered like remotely administered drone strikes, nobody needs to think about how ferocious our collective power might be. The snowflake never needs to feel responsible for the avalanche.

It seems to me that all the people involved in the Hank and Adria story thought they were doing something good. But they only revealed that our imagination is so limited, our arsenal of potential responses so narrow, that the only thing anyone can think to do with an inappropriate shamer like Adria is to punish her with a shaming. All of the shamers had themselves come from a place of shame, and it really felt parochial and self-defeating to instinctively slap shame onto shame like a clumsy builder covering cracks.

Bedlam: an institution with a history so fearsome it gave its name to a synonym for chaos and pandemonium.

I wondered what sort of woman loved a man like that.

(On the communist regime of Ceau_escu)"Romania," said Eugene, "was twenty million people living inside the imagination of a madman.

Suddenly, madness was everywhere, and I was determined to learn about the impact it had on the way society evolves. I've always believed society to be a fundamentally rational thing, but what if it isn't? What if it is built on insanity?

I didn't want to write a book that advocated for a less curious world. Prurient curiosity may not be great. But curiosity is. People's flaws need to be written about. The flaws of some people lead to horrors inflicted on others. And then there are the more human flaws that, when you shine a light onto them, de-demonize people who might otherwise be seen as ogres.

This place is packed with beautiful hipsters. While the Coney Island bombast radiated sincerity, everything here seems more ironic. When someone in the crowd ironically chants, 'USA!' someone else ironically chants back, 'Mother Russia.

The snowflake never needs to feel responsible for the avalanche.