motivational-speaker-susan-young

Being __ppropriate_ means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience.

Glow What can you do and how can you be in order to bring out the best in others and truly help them shine?_ Be complimentary; say something nice._ Be a great listener and make them feel like you are hanging on every word._ Create enthusiasm and anticipation for the person they are getting ready to meet._ Act as you have personally invited them to the party and help ensure they have a wonderful time._ Give people an experience, not just a conversation

When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.

To Polish the Gold & Help Others Shine . . . Acknowledge their achievements:Great achievements require great effort and usually come dressed as hard work. Move beyond merely recognizing the achievement and express admiration for the effort it took to get there.

UN-Impressive __ompliments_ . . ._ When compliments are used as a passive-aggressive way to manipulate others for personal gain._ Delivering a back-handed compliment which makes others feel bad._ Dishonesty__ou say it but really do not mean it._ False bravado._ Manufacturing the moment for your ulterior motives._ Pandering to win affection, a vote, or approval._ Exaggerating and being over-zealous._ Being hypocritical._ Expressing preferential treatment or making an unfair comparison._ When it draws attention to a person__ weakness, disabilities, or shortcomings._ When it is inappropriate and off-color.

11 Ways to Be More Engaged 1. Care about others.2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive.5. Show interest in what matters to other people by listening, acknowledging, and responding.6. Arrive in the moment anticipating creating a valuable interaction for yourself and others.7. Move towards the things that inspire you and provide a sense of joy and connection.8. Reconnect with the essence of yourself and be grounded in that essential relationship.9. Maintain eye contact and deliver the non-verbal cues that you are fully with the other person.10. Limit distractions_ close the door, silence your phone, hold calls, put tasks aside, etc.11. Show up to the moment being your best and giving your best.

First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . ._ Growth_ Creativity_ Enterprise_ Invention_ Success_ Solutions_ Accomplishment_ Development_ Positive Change_ Transformation

To cultivate bravery and courage, Do It Scared. Being scared is a precursor to bravery, otherwise, it wouldn__ be bravery, would it? Mustering the courage to stretch beyond your familiar territory is a rewarding act in itself.

I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.

To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, __uccess happens when opportunity meets preparation._ Preparing well for potential outcomes will provide you with a safety net if there is a hiccup, glitch, or temporary setback.

To Polish the Gold & Help Others Shine . . . Catch people doing things right:Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that __eople will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell._ Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, __ person who feels appreciated will always do more than expected.

Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.

Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings.

To Polish the Gold & Help Others Shine . . . Brag about their accomplishments in front of others:For years, I have shared that the definition of a good friend is someone who says nice things about you behind your back. And the definition of a GREAT friend is someone who says GREAT things to others in front of you. One of the kindest things a husband or wife can do for their relationships is to brag about their partner__ qualities to other people.

To Move from Woe to Wow . . . Listen Attentively_ Be fully present and give your customer your full attention._ Stay calm and remain patient._ Do not interrupt or become defensive._ Let the customer express his or her concerns._ Nod your head and use affirming words to show that you are listening._ Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.

Refusing someone__ kind words can cause the one doing the complimenting to feel bad. Not only might they regret trying to be nice, but you may have cut off your chances of being complimented by them ever again. Being humble is one thing; being rude is another. Practice receiving compliments with grace, dignity, appreciation, and gratitude. The perfect response to a fine compliment is simply, __hank you!

Rather than being green with envy, realize that a dramatic difference between the __aves_ and __ave-nots_ is the __o_ and __o-nots._ If you are seeking positive change and transformation, what can you begin to do?

Service [sur-vis] noun1. the act of helping, aiding, or doing work for another.__oes this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn__ mention you? True service takes the focus completely off you and devotes it entirely to the needs of another person.