One thing I have come to realize is that love is not always happiness.
To Move from Woe to Wow . . . Listen Attentively_ Be fully present and give your customer your full attention._ Stay calm and remain patient._ Do not interrupt or become defensive._ Let the customer express his or her concerns._ Nod your head and use affirming words to show that you are listening._ Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.
The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
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To Move from Woe to Wow . . . Listen Attentively_ Be fully present and give your customer your full attention._ Stay calm and remain patient._ Do not interrupt or become defensive._ Let the customer express his or her concerns._ Nod your head and use affirming words to show that you are listening._ Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.
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The radiance of dignity and grace creates a profound elegance which exists whether anyone is watching or not.
Dignity is an inherent value and human virtue which represents the best of mankind.
Do you see dignity & grace as a state of emotional and spiritual being or a physical projection of courage and class? Perhaps they describe both.
A wonderful place to start is to seek role models who exemplify this way of being and try their style on for size.