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expressions-of-emotion

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See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide range of emotions so that you can see what other people are seeing. Video tape yourself and watch your movements and your expressions. You can pick up on clues to what you need to fix and where you could improve your presentation.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person__ __pace_ as well as your own.Intimate Zone (less than 2_) __his zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, hugging, standing side by side, and engaging in private conversations is common and encouraged. When an interloper violates this personal space, great discomfort and awkwardness can be created. What to do? Take a step back or sideways.Personal Zone (2_-4_) __his is the distance for interaction with good friends, family, social gatherings, or parties. It's an easy and relaxed space for talking, shaking hands, gesturing, laughing and making faces. Social Zone (4_-12') __his zone seems to be an appropriate distance for casual friends, colleagues, and acquaintances to interact. It is the comfortable distance we maintain while interacting or addressing large groups of people.Public Zone (over 12_) __his is the distance we keep from strangers or persons with little acquaintance. It provides the greatest distance between people. This is a safe space that still allows us to experience community and belonging with new people.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person carries within themselves an elegant air of dignity and grace. Their personal brand is polished and purposeful.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a round table, which meant that they were all considered equal and there was no __ead of the table._ He built a league based on equality and mutual respect to unify and fortify the power of teamwork.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact