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Approachable people . . . 1. Use body language to their advantage.2. Are open-minded to new people and new experiences.3. Encourage others to feel better about themselves.4. Are willing to be told not what they want to hear, but what they need to hear.5. Provide an inviting aura that is warm and comforting.6. Realize that authenticity and transparency earn trust.7. Intuitively tune into the feelings and needs of others.8. Are emotionally steady and respond appropriately when they sense awkwardness or discomfort in others.9. Radiate happiness and curbs cynicism. 10. Provide a safe environment for others to express themselves.11. Make others feel valued and appreciated.12. Listen and consider other people__ viewpoints and opinions.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible boundaries will give you a sixth sense about another person__ __pace_ as well as your own.Intimate Zone (less than 2_) __his zone represents our personal space and is reserved for the most trusted and loved people in our lives. Touching, hugging, standing side by side, and engaging in private conversations is common and encouraged. When an interloper violates this personal space, great discomfort and awkwardness can be created. What to do? Take a step back or sideways.Personal Zone (2_-4_) __his is the distance for interaction with good friends, family, social gatherings, or parties. It's an easy and relaxed space for talking, shaking hands, gesturing, laughing and making faces. Social Zone (4_-12') __his zone seems to be an appropriate distance for casual friends, colleagues, and acquaintances to interact. It is the comfortable distance we maintain while interacting or addressing large groups of people.Public Zone (over 12_) __his is the distance we keep from strangers or persons with little acquaintance. It provides the greatest distance between people. This is a safe space that still allows us to experience community and belonging with new people.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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7 Ways to Improve Eye Contact at any Time1. Relax into the moment by smiling.2. Practice making eye contact with people you trust, so that when you are with strangers, it is easier to form a connection.3. When you feel uncomfortable, begin by looking at their mouth or forehead.4. Lean in and show that you are interested and attentive.5. Put a little space between you and the other person.6. Remember that the other person may be feeling just as awkward.7. Don__ give them a blank stare throughout a conversation. Rather, practice gazing down or to the side every few moments so that you appear relaxed.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person carries within themselves an elegant air of dignity and grace. Their personal brand is polished and purposeful.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business.

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Susan C. Young

The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact