Human beings remember "firsts"- the first time something happens, or the begining of an experience- and we tend to remember "lasts" as well. So when you are about to make a critical/negative delivery , start your criticism with a positive begining, it will affect the rest of the experience. Start by giving them solid ground to stand by expressing the fact that you value them and they matter. Once they are reassured of their own worth, people will accept your comments far more easily and they'll get less defensive.
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Author
Olivia Fox Cabane
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About Olivia Fox Cabane on QuoteMust
Olivia Fox Cabane currently has 1 indexed quotes and 1 linked works on QuoteMust. This page is the canonical destination for that author archive.
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The Charisma Myth: Master the Art of Personal Magnetism
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