Marilyn Suttle

Compassion is the shortcut to connection.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

How you think about your customers influences how you respond to them.

Cater to your customers_ lifestyles. It will create instant rapport and a lasting sense of __ belong here.

If you take the approach of __arning_ your customers_ business every day and treating them well, they__e less likely to try someone else.

Your customers are responsible for your company__ reason for existing.

Customers are human and humans can view situations in unexpected ways.

Even your most loyal customers always have a choice about where to take their business.

After each customer interaction, notice if you gave them a __appy to see you_ kind of experience.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Get in touch with your passion and put it to work at work.

Truth builds trust.

Look for the positive qualities in your client's negative behavior.

When you__e busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something_ it's manipulation and people can sense it. Appreciate genuinely.