Gail Kelly

I'm a big believer you should design work around a vast majority of people who want to do the right thing rather than around the tiny minority who might take advantage.

You can choose not to sit on the fence. You can choose not to criticise. You must stand as guard at the door of your own mind and choose to be positive.

I grew up in a very strong, nuclear family. My father was a sportsman. He represented South Africa in a couple of sports, so he was a very positive person and someone who encouraged you to be your best and give your best with everything that you do.

I'm a very consistent leader, and people won't find me different day to day. You won't have to have the sort of conversation that says, 'How is she today? Is this a good day to have this conversation?' You won't find that situation with me. I treat people with respect.