Andre Balazs

All good hotels tend to lead people to do things they wouldn't necessarily do at home.

One of the few luxuries left is travel. And the aspect of travel that is luxurious is not the movement, but the being there.

I don't think it ever does any harm in any business to feel that there is someone there who cares about it. If you look at any business, fashion being the most obvious, the aura, or the reality of the designer, is part of what creates it. It's true in luxury goods stores and in good food stores. It leaves a palpable sense that someone cares.