And one of my firmest conclusions is that we always think by seeking and drawing parallels to things we know from our past, and that we therefore communicate best when we exploit examples, analogies, and metaphors galore, when we avoid abstract generalities, when we use very down-to-earth, concrete, and simple language, and when we talk directly about our own experience.
Don't assume, because you are intelligent, able, and well-motivated, that you are open to communication, that you know how to listen.
Servant Leadership: A Journey Into the Nature of Legitimate Power and Greatness
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Don't assume, because you are intelligent, able, and well-motivated, that you are open to communication, that you know how to listen.
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It seems it doesn't pay to be good anymore, when people are short-changing you for evil.
You don't just have people who wake up in the morning and say, "What evil things can I do today, because I'm Mr. Evil?" People do things for what they think are justified reasons. Everybody is the hero of their own story, and you have to keep that in mind. If you read a lot of history, as I do, even the worst and most monstrous people thought they were the good guys. We're all very tangled knots.
To know the good from the bad, measure the heart. Actions reveal the true coloring of one's heart, not their intentions.
Misguided good men are more dangerous than honest bad men. It is because they are seen as good that, in and by good conscience, the mob will always, stubbornly back them without question.
Do not imagine that the good you intend will balance the evil you perform