motivational-speaker-susan-young

Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improve customer service and closing ratios. It was not encouraged as a deceptive sales practice to manipulate, but rather a subtle way to make a great first impression and connect on a meaningful level.

Have you decided to simply smile and nod to avoid a confrontation with someone who was being a jerk? Have you ever feigned agreement with your face to get along with others, even when you disagreed with their position? We all have. Your expressions of emotion can protect you at times in awkward situations, and when used with integrity. Test the waters by responding with an expression of curiosity or bewilderment when someone is acting inappropriately.

When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive attribute at the same time.

Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it well will take you far in life and in business.

The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and powerfully impact your confidence.

Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you more difficult to read and harder to get to know.

Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person__ body when standing, sitting, or walking; carriage, bearing, and stance.Gestures: moving parts of your body to express an idea, opinion, emotion, or meaning.__oise confirms purpose. Postures portray personality. Gestures express emotions. Your poise, postures, and gestures make a powerful statement about who you are and how you feel about yourself. This dynamic trio speaks volumes about you.

Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction, build rapport, and win friends.

ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as a leader or try to stay invisible? Do you walk with purpose and intention or doubt and trepidation? Do you look vibrant and energetic, or stressed out and overwhelmed?

According to the __niversality studies_ conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust.describe the natural expressions of emotion shared by the entire human race.

Coordinating your gestures with someone__ subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.

How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first time? Accomplished leaders know that the way they make an entrance can project their confidence and set the tone for their interaction with others. Use your poise, postures, and gestures to make it grand.

Being Nice Has Its Limitations. While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a __itch_ has its time and place. There will be times when you must engage with mean, rude, and inconsiderate people.

I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only earns my love and respect, but it also strengthens his countenance and bolsters his reputation as a man. As a health care provider, he treats numerous patients who are elderly or in pain. Daniel has made it a customary ritual while people are in his care to help them with their coats, provide a stabilizing arm, carry the ladies_ purses, and even walk patients out to their cars. While this kindness provides extraordinary customer service, it also demonstrates that small acts of chivalry can make a significant impact on one__ reputation, first impression, and overall human-beingness.

It__ not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or apprehension involved, bravery is not even needed.

It is unimpressive to not return what__ been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully theirs. Lending it to you in the first place was a gift of trust and assistance. Being slow to give back in return may be considered rude.

Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.

Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a __and hug._ This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved.