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motivational-speaker-susan-young

/motivational-speaker-susan-young-quotes-and-sayings

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Quotes filed under motivational-speaker-susan-young

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Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.

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Susan C. Young

The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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14 Ways to Become an Incredible Listener1. Be present and provide your undivided attention.2. Seek first to understand, then to be understood.3. Listen attentively and respond appropriately.4. Minimize or eliminate distractions.5. Focus your attention and energy with singleness of purpose on what the other person is saying.6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said__n the moment!7. Ask questions and demonstrate empathy.8. Use your body language and nonverbal cues constructively and pay attention to theirs.9. Follow the rhythm of their speech; hear their tone.10. Repeat and summarize what you have heard them say to confirm understanding.11. Be open-minded and non-defensive.12. Respond rather than react. 13. Be respectful, calm, and positive.14. Try to resolve conflicts, not win them.

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Susan C. Young

The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.

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Susan C. Young

The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Speaking on StageSpeakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know that beginning with impact determines audience engagement, the energy in the room, positive feedback, the quality of the experience, and whether or not their performance will be a success. A few of the popular methods which you can use to break the ice from the stage are:_ Using music._ Using quotes._ Telling a joke._ Citing statistics._ Showing a video._ Asking questions._ Stating a problem._ Sharing acronyms._ Sharing a personal story._ Laying down a challenge._ Using analogies and comparisons._ Taking surveys; raise your hand if . . . Once you refine, define, and discover great conversation starters, you will enjoy renewed confidence for communicating well with new people.

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Susan C. Young

The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Now let__ look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.

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Susan C. Young

The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

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Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer__ voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd.

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Susan C. Young

The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact