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Be the "Liker"__f you want to be liked, BE THE LIKER!_ This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple wisdom empowered me to take personal responsibility for developing friendships. When you want to reach out, make new friends, and increase your likeability factor, step up and __ike_ others first. They will usually mirror your initiative and like you back.

Why Do Some People NOT Take Initiative?_ They have a FEAR of . . . rejection, looking stupid, failing, criticism, getting out of their comfort zone, or imposing on other people._ They are unmotivated or uninspired._ They get stuck in negativity, confusion, stress, or doubt._ They don__ want to upset the apple cart or the status quo._ They are lazy, disengaged, or indifferent._ They have LACK of . . . energy, desire, confidence, self-esteem, skills, creativity, imagination, connections, resources, education.

To Move from Woe to Wow with an Unhappy Customer. . . Apologize_ Thank your customer for raising the issue._ Apologize sincerely__ever argue. _ Own the problem, even if it is not your fault._ Show genuine concern in your gestures, posture, and tone of voice._ Take your customer at their word without questioning their motives or integrity.

Years ago, I read Andrew Carnegie__ metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away.

12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers_ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of __ervice Beyond Self_ . . . give more than expected. Meet and exceed their expectations. If you can__ serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them__nd be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can__ find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you__e going to do something__O IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.

In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity.

Be Brave. Bravery takes fortitude__ut yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid__f being brave were easy, more people would be. Just try it!

Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!

Polite people tend to be more respected, admired, and appreciated than their rude counterparts.

Just be Nice. Nice__his little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.

A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you__e not being mindful and deliberate to connect in the moment.

I disagree with the adage, __he road to hell is paved with good intentions._ Good intentions are powerful mindsets which will drive your actions to accomplish the results you want. Setting good intentions sets you up for success by providing you with a vision and a plan to __et __r done_ and make it happen!

These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process. As your own "CEO of Self," projecting this positive level of engagement furthers your own personal reputation and interests for healthy communication, networking, and positive first impressions. An added bonus is that YOU will receive great benefits from putting forth this type of effort. Whether it be self-esteem, new training, cooperation, experience, or a raise or bonus, the rewards are extensive and many.

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Being 100 percent in the moment and focusing on the person you__e with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.

To Polish the Gold & Help Others Shine . . . Be complimentary:Find something positive to say to compliment another person. Whether they are being a great parent, dressing nicely, maintaining a gorgeous yard, or winning a recent 5K run, pick something to acknowledge which is noteworthy.

The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor__ Degree in Marketing in one hand and __ tiger by the tail_ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?

To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort to a greater degree. Repetition helps build confidence and competence. You did it; now do it again!