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The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:_ Make eye contact and smile._ Greet and welcome each and every guest._ Seek out guest contact._ Provide immediate service recovery._ Always display appropriate body language._ Preserve the __agical_ guest experience._ Thank each guest and demonstrate that appreciation.
Susan C. Young The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact
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The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:_ Make eye contact and smile._ Greet and welcome each and every guest._ Seek out guest contact._ Provide immediate service recovery._ Always display appropriate body language._ Preserve the __agical_ guest experience._ Thank each guest and demonstrate that appreciation.

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