Daniel H. Pink

The Queen died. The King died.___he Queen died. And the King died of a broken heart.__he first line was fact. The second line was a story. It placed the facts in context, added emotion and made us connect to it by making it memorable.

... In a ROWE* people don't have schedules.They show up when they want.They don't have to be in the office at certain time, or anytime.They just have to get their work done.How they do it ?When they do it ?Where they do it ?It's totally up to them.Meetings & this kind of environments are Optional.What happens ... ?Almost across the board !- Productivity goes up- Worker Engagement goes up- Worker Satisfaction goes up- Turnovers goes down- Autonomy .. Mastery .. Purpose -these are the building blocks of new way of doing things."______________________________________________________________*ROWE: results-only work environment

One source of frustration in the workplace is the frequent mismatch between what people must do and whatpeople can do. When what they must do exceeds their capabilities, the result is anxiety. When what they must do falls short of their capabilities,the result is boredom. But when thematch is just right, the results can be glorious. This is the essence of flow.

While complying can be an effective strategyfor physical survival, it's a lousy one for personal fulfillment. Living a satisfying life requires more than simply meeting the demands of those incontrol. Yet in our offices and our classrooms we have way too much compliance and way too little engagement. The former might get youthrough the day, but only the latter will get you through the night.

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.