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Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it __andled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.
Susan C. Young The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
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Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it __andled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.

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